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How to set an automation rule that is triggered when a customer is created


Hi All,

I'm using the trial version Jira Service Desk Cloud. I want to set an automation trigger that is not available in the set rules. 

I want a guidance to set an automatic trigger that sends a mail alert to the customer when that customer is created by the admin or by an API call. Below is the detail specification:

  • A customer is created in Jira Service Desk by admin or by an API call
  • Send an email alert to that customer and provide customer portal link and ask them to sign up

It would be really helpful if anybody can provide me a solution.

Looking forward to your help!

Thanks and regards,


1 answer

0 votes

Hello @Anil Reddy 

Is not possible using Automation, you vote for this request below :

Hi @Mohamed Benziane 

Thank you for your kind response.

I did not find any option to vote on that topic mentioned in above link.

Oh sorry, we can't, you need to have an account at codebarrel to vote.

Oh okay. Thank you for the response.

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