How to set an automation rule that is triggered when a customer is created

[Anil Reddy]

Hi All,

I'm using the trial version Jira Service Desk Cloud. I want to set an automation trigger that is not available in the set rules. 

I want a guidance to set an automatic trigger that sends a mail alert to the customer when that customer is created by the admin or by an API call. Below is the detail specification:

• A customer is created in Jira Service Desk by admin or by an API call
• Send an email alert to that customer and provide customer portal link and ask them to sign up

It would be really helpful if anybody can provide me a solution.

Looking forward to your help!

Thanks and regards,

Anil

[Mohamed Benziane]

Hello @Anil Reddy 

Is not possible using Automation, you vote for this request below :

https://codebarrel.atlassian.net/browse/AUT-280?oldIssueView=true

[Anil Reddy]

Hi @Mohamed Benziane 

Thank you for your kind response.

I did not find any option to vote on that topic mentioned in above link.

[Mohamed Benziane]

Oh sorry, we can't, you need to have an account at codebarrel to vote.

[Anil Reddy]

Oh okay. Thank you for the response.