Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to set an automation rule that is triggered when a customer is created Edited

Hi All,

I'm using the trial version Jira Service Desk Cloud. I want to set an automation trigger that is not available in the set rules. 

I want a guidance to set an automatic trigger that sends a mail alert to the customer when that customer is created by the admin or by an API call. Below is the detail specification:

  • A customer is created in Jira Service Desk by admin or by an API call
  • Send an email alert to that customer and provide customer portal link and ask them to sign up

It would be really helpful if anybody can provide me a solution.

Looking forward to your help!

Thanks and regards,

Anil

1 answer

0 votes

Hello @Anil Reddy 

Is not possible using Automation, you vote for this request below :

https://codebarrel.atlassian.net/browse/AUT-280?oldIssueView=true

Hi @Mohamed Benziane 

Thank you for your kind response.

I did not find any option to vote on that topic mentioned in above link.

Oh sorry, we can't, you need to have an account at codebarrel to vote.

Oh okay. Thank you for the response.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

203 views 3 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you