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How to set a reminder in JIRA with the Automation for JIRA tool

Hi,

Wondering if there is a way to enable a rule within the Automation add-on or within JIRA so that ticket asignee's are sent an email 5 days prior to the due date and then 24 hours prior to the due date.

Is this possible?

Thank you

1 answer

1 accepted

3 votes
Answer accepted
John M Funk Community Leader Jul 23, 2020

Hi Keven - Welcome to the Atlassian Community!

Yes, we do that a lot. Attached is an example of one we send 14 days prior to the Effective Date (sub out Due Date for your purposes). 

screenshot.png

Great, thanks for the quick reply, I'll give this a shot!

Like John M Funk likes this

Hi John, thanks again, finally getting back around to this. Our Test instance doesn't allow for email sends so I"m not able to test it that way before setting live and wanted to check on something:

 

MarketingEmailNotification5Day.PNGis IMIN your project name? So if we want this to apply to our "Marketing" project and then sending an email only to the person who the ticket is currently assigned to, 5 days prior, would this seem correct?

John M Funk Community Leader Jul 29, 2020

Yep, that seems to be correct. You should be able to validate your query first within the rule. So see if that says it is returning the number you think it will do. 

Also be sure to use it as a single project only under the project details (and choose Marketing of course). 

Like kevin heaney likes this

I'm getting an error with backlog pullable saying it doesn't exist for the field status. Is there a way to fix this? 

create a custom field or switch it for your due date field

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