Wondering if there is a way to enable a rule within the Automation add-on or within JIRA so that ticket asignee's are sent an email 5 days prior to the due date and then 24 hours prior to the due date.
Is this possible?
Hi John, thanks again, finally getting back around to this. Our Test instance doesn't allow for email sends so I"m not able to test it that way before setting live and wanted to check on something:
is IMIN your project name? So if we want this to apply to our "Marketing" project and then sending an email only to the person who the ticket is currently assigned to, 5 days prior, would this seem correct?
Yep, that seems to be correct. You should be able to validate your query first within the rule. So see if that says it is returning the number you think it will do.
Also be sure to use it as a single project only under the project details (and choose Marketing of course).
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