Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to resolve issues in Simple Issue Tracking Workflow?

I just created a new project using the Simple Issue Tracking Workflow. When I click on an issue and set it to 'Done' it sets the status of the issue to 'Done', but does not set a resolution. I can't seem to find a way to set the resolution.

How do I have it so that when an issue moves to a status of Done that the resolution is also set to Done?


4 answers

1 accepted

1 vote
Answer accepted

You should set the resolution by either

1) Using a post function on every transition into "done" (It'll be the same resolution every time)

2) Adding a screen that includes the resolution field to every transition into "done" (assuming your users want to choose)

For both of those, you want to clear the resolution in a post-function for "reopen" type transitions

You will have to update the workflow to set the resolution in a post function. See more details.

Both answers below worked for me.

One would expect that when a status has been set to 'Done' it would also be resolved, especially given the intent of the Simple Issue Tracking Workflow appears to get you up and running with very little configuration.

I think a Done status should also transition the issue into a Done resolution by default.

I have the same problem with the Simple Issue Tracking Workflow. I think it should be by default, but doesn't seem to be working as expected. You can see the following in the documentation for it:

Workflow transitions

Transitions have the following properties:

When any 'Done' transition occurs the resolution is set to Done.

When the 'Reopen' transition occurs the resolution field is cleared.

Has anyone reported this as a bug to Atlassian?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Learn how to request and manage app requests in the Marketplace

G’day everyone! Super exciting news coming from the Marketplace. We have now fully rolled out the ability for end-users to submit app requests to admins directly from within the product! No longer ...

43 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you