How to provide the Structure access to the Customer account? (Structure.Gantt - Planning at Scale)

[Arpit Shrivastava]

We are trying the Structure Gantt for a project and wanted to share the structure with the customer account. We are able to provide the access to the customer but on the customer end, they are not able to see the stucture.

[Stepan Kholodov _ALM Works_]

Hello Arpit,

Only users who have permission to access Structure Cloud can see structures and their charts. The permission can be granted at Jira Settings | Global permissions | Access to Structure Cloud.

I hope this helps. Please feel free to contact us directly at support.almworks.com if you need further assistance with anything.

Best regards,
Stepan Kholodov
ALM Works