How to migrate JMWE app data from Jira server to Cloud

[Nithya]

Hi,

  Could you please help us to migrate the  JMWE app data from Jira server to Cloud.

Br,

Nithya

[Marc Porto]

I am currently running a cloud migration where JMWE is stuck at 0% going on an hour and a half now. No logs to view, no issues to torubleshoot. 

Anyone else encountered this issue recently?

[David Fischer]

Hi @Nithya ,

In a month or two, JMWE will support migrations through Atlassian's Jira Cloud Migration Assistant. I recommend you wait until then, as it will make migrations much easier.

Otherwise, you can refer to this: https://innovalog.atlassian.net/l/c/Mxck2cQn

Regards,

David 

[Nithya]

Hi David,

  I am not able to raise a support ticket under JMWE. Could you please help me on this?

Now we are in the process of test Migration. We have a target date for Migration, it's on February end. So can you please let me know when JCMA will support JMWE?

Also I went through the Migration doc but as mentioned I can't find entities.xml file under the Jira XML  backup

Br,

Nithya

[David Fischer]

Hi @Nithya ,

first of all, why are you not able to raise a support request for JMWE?

As for your question, we have no final date yet for the availability of JCMA support in JMWE, but I wouldn't count on February.

And the entities.xml file is inside the backup.zip file of your Jira Server backup (you need to unzip the backup).

Regards,

David