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How to link issues to Jira CRM

Hi There,

I'm just having a bit of an issue linking issues to the CRM. I have been able to do so in the past but now am being shown this message when I try and link them "Contact is not exist in CRM. Please, synchronize your Jira users" even when the contact is existent in CRM. Also when I try to add a synced Jira user the fields won't open for me. Is there any possible way of working around this?

Kind Regards,

Kate

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