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How to investigate the cause and fix JSONObject["internal"]?

Hi! 

We see too many errors like these in :

at com.deviniti.atlassian.tools.adapter.AbstractCommentPropertyServiceAdapter.isNotInternal(AbstractCommentPropertyServiceAdapter.java:23)

 

How to investigate the cause?

 

 

 ERROR 40195382 307x10629x2 1fo2gqs  /rest/servicedesk/1/customer/models [c.d.a.tools.adapter.AbstractCommentPropertyServiceAdapter] JSONObject["internal"] not found.
com.atlassian.jira.util.json.JSONException: JSONObject["internal"] not found.
        at com.atlassian.jira.util.json.JSONObject.get(JSONObject.java:418)
        at com.atlassian.jira.util.json.JSONObject.getBoolean(JSONObject.java:431)
        at com.deviniti.atlassian.tools.adapter.AbstractCommentPropertyServiceAdapter.isNotInternal(AbstractCommentPropertyServiceAdapter.java:23)
        at java.util.Optional.map(Optional.java:215)
        at com.deviniti.atlassian.tools.adapter.AbstractCommentPropertyServiceAdapter.isPublic(AbstractCommentPropertyServiceAdapter.java:17)
        at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)
        at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
        at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)
        at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)
        at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
        at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
        at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:566)
        at com.intenso.jira.plugins.extension.service.CommentServiceImpl.getPublicComments(CommentServiceImpl.java:29)
        at com.intenso.jira.plugins.extension.service.CustomerPortalAttachmentServiceImpl.getAttachmentsSharedWithCustomer(CustomerPortalAttachmentServiceImpl.java:25)
        at com.intenso.jira.plugins.extension.condition.HasPublicAttachmentsCondition.shouldDisplay(HasPublicAttachmentsCondition.java:29)
        at com.atlassian.plugin.web.conditions.AndCompositeCondition.shouldDisplay(AndCompositeCondition.java:22)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager.filterFragmentsByCondition(DefaultWebInterfaceManager.java:160)
        at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebPanelDescriptors(DefaultWebInterfaceManager.java:123)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
        at com.sun.proxy.$Proxy187.getDisplayableWebPanelDescriptors(Unknown Source)

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