Hello,
we are using "Bundled Fields" (add-in "Extension") in our request forms in order to collect as many serial numbers in one tickets as the user needs to provide.
However, the agents then need a single ticket for each serial number that was provided. I was therefore thinking about cloning/splitting up/... the original ticket into separate tickets via automation.
Does anyone have an idea on how to get the value from one of the subfields of a bundled field?
Best regards,
Rebecca
They have provided a way to get the value as a smart value which then you can use in Automation. Check their documentation here:
https://deviniti.com/support/addon/cloud/extension/latest/bf-automation/
Hello Rebecca,
have you, or anyone else, found a solution?
I am currently facing an almost identical use case in our Jira Data Center.
Many thanks in advance
Regards
Verena
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