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we are using "Bundled Fields" (add-in "Extension") in our request forms in order to collect as many serial numbers in one tickets as the user needs to provide.
However, the agents then need a single ticket for each serial number that was provided. I was therefore thinking about cloning/splitting up/... the original ticket into separate tickets via automation.
Does anyone have an idea on how to get the value from one of the subfields of a bundled field?
They have provided a way to get the value as a smart value which then you can use in Automation. Check their documentation here: