How to get the previous value of the field in jira email automations

[Muhammad Akram Sharifi]

Dear All, 

I am working on an automation to send update emails when the value of the "Customer temp" field is changed I have used some smart values for the automation as under

Customer Temperature has Changed from {{changelog.Customer Temperature.from}} to {{issue.fields.Customer Temperature}} !!!

I get the result as "Customer Temperature has Changed from 12821 to Happy !!!"

where i dont understand why I am getting "12821" value from

expected result: "Customer Temperature has Changed from Unhappy to Happy !!!

I appreciate your helps in advance. 

[John Funk · Accepted solution]

Hi Akram,

Since it is only firing on the value of the field changing, try this:

[ {{fieldChange.fromString}} ] to [ {{fieldChange.toString}} ]

[Muhammad Akram Sharifi]

Hi @John Funk 

Thanks for your reply, I found the {{changelog.nameofthefield.fromstring}} also useful.

[Fabian Lim]

Hi @Muhammad Akram Sharifi

What type of customfield is "Customer temp'? Is it a single select field?

Regards

[Muhammad Akram Sharifi]

Hi @Fabian Lim 

its a Single select list field. 

thanks for reaching out. 

[Fabian Lim]

You probably have to call .Name or .Value to get the actual value.  Right now, it's picking the ID of the option.

I hope this helps.

[Muhammad Akram Sharifi]

I have used both following cases but didn't worked. 

Customer Temperature has Changed from {{changelog.Customer Temperature.from.Name}} to {{issue.fields.Customer Temperature}} !!!

And 

Customer Temperature has Changed from {{changelog.Customer Temperature.Name}} to {{issue.fields.Customer Temperature}} !!!

let me know if i making any mistake.

[Muhammad Akram Sharifi]

Dear all

I have found out that using the smart value {{changelog.Customer Temperature.fromString}} is giving me the previous value of the field in automations.