We have configured customer request types with hidden fields (preset values). One of the hidden fields are insight field with a preset value.
An example: We have a customer request type called "Jira". In the request type we have a hidden insight field called "Service" with preset value "Jira". In insight the object "Jira" has a attribute called "Owner group" with value "Team Jira"
I wan't to query the database to get a list of all customer request type with hidden Insight custom fields and showing their preset values with their attributes and values from insight. Is this possible?
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