We have configured customer request types with hidden fields (preset values). One of the hidden fields are insight field with a preset value.
An example: We have a customer request type called "Jira". In the request type we have a hidden insight field called "Service" with preset value "Jira". In insight the object "Jira" has a attribute called "Owner group" with value "Team Jira"
I wan't to query the database to get a list of all customer request type with hidden Insight custom fields and showing their preset values with their attributes and values from insight. Is this possible?
The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...
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