Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,256,582
Community Members
 
Community Events
164
Community Groups

How to get Reports from Insight (Cloud) from Jira Service Desk (Cloud)

I was looking for some form of reporting out of the Insight Add-on for Jira Service Desk. (Cloud). 

Essentially i wanted to get a report that shows what assets are connected to specific Users.
The way i have i set up is I have Users and Computers as Object Types, and developed the relationship between the 2 so when i search a User I see that this person has 2 Computers and a Phone linked to them. (3 Assets)
I just need to be able to print out that users details and then it have the the relational Data on the sheet specifying what Asset numbers are associated with that user.
For example if an employee leaves the company i just want to be able to print out a report to give to HR that says this User has a Laptop, a Desktop PC and a Phone that needs to be returned.

Any ideas would be greatly appreciated.

Cheers

Peter

1 answer

With the provided HR Schema example you could do this by a search request

Object HAVING outboundReferences(objectType=Employee AND "JIRA User"="<JIRAUSERNAME>"

insightsearch.PNG

The built in report "User Object Count" only takes a Jira User as input and does not work with objects not directly connected to a jira user.

Is there any update on this in-regards to ALL the changes Insight has made? Primarily a way to report this exact same scenario on the cloud integration and NOT the App (which will be obsolete at the end of the month) 

I really wish Insight would/could function more independently, without being connected to an Issue in Jira. Not to mention create a better automation system with out requiring users to be code masters in script and JSON.

Like # people like this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Mini New Cloud App Roundup: Issue Management at Scale

We are sharing mini new cloud roundups by use case to celebrate the Atlassian Marketplace's 10th Anniversary! This mini roundup is the third in a six part series. View the first two in the series bas...

78 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you