Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


How to get Reports from Insight (Cloud) from Jira Service Desk (Cloud)

I was looking for some form of reporting out of the Insight Add-on for Jira Service Desk. (Cloud). 

Essentially i wanted to get a report that shows what assets are connected to specific Users.
The way i have i set up is I have Users and Computers as Object Types, and developed the relationship between the 2 so when i search a User I see that this person has 2 Computers and a Phone linked to them. (3 Assets)
I just need to be able to print out that users details and then it have the the relational Data on the sheet specifying what Asset numbers are associated with that user.
For example if an employee leaves the company i just want to be able to print out a report to give to HR that says this User has a Laptop, a Desktop PC and a Phone that needs to be returned.

Any ideas would be greatly appreciated.



1 answer

With the provided HR Schema example you could do this by a search request

Object HAVING outboundReferences(objectType=Employee AND "JIRA User"="<JIRAUSERNAME>"


The built in report "User Object Count" only takes a Jira User as input and does not work with objects not directly connected to a jira user.

Is there any update on this in-regards to ALL the changes Insight has made? Primarily a way to report this exact same scenario on the cloud integration and NOT the App (which will be obsolete at the end of the month) 

I really wish Insight would/could function more independently, without being connected to an Issue in Jira. Not to mention create a better automation system with out requiring users to be code masters in script and JSON.

Like # people like this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events