How to export to powerBi the field satisfaction comment

gfernandez November 20, 2020

Hello, I have a problem.

As you know, when a issue is closed in JIRA service management/desk, the informer can write a feedback/comment.
What I need is to import that "Satisfaction comment" into PowerBi, but I cannot find it in all the possible fields from JIRA connector. Does anyone know where is this field or how can it be automatically exported to powerbi?
Thanks

 

JIRA service desk fields.PNG

1 answer

0 votes
Dileep Kumar Katta July 12, 2023

Hi Fernandez,

We are from the Appfire support team and to answer this query related to Power BI Connector Pro for Jira, the Satisfaction field in the Service Desk section will fetch the * (star) ratings but not the feedback comments.

This is because the Jira does not provide any API to fetch the satisfaction comment. Due to this reason, this feedback comment field is not available in the connector.

We hope this information helps! For any further queries related to our apps, please feel free to reach out to us at here https://appfire.atlassian.net/servicedesk/customer/portal/11 

Thanks,
Dileep

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