Can you share the configuration of the custom field?
Usually a radio button always has a selection while a checkbox doesn't by default. You may want to confirm whether it's a checkbox or radio custom field.
Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.