How to check if added comment was internal or external - automation

Hi all,

Is there a way to check, during automation, if last comment added by Jira agent, was added as internal comment or can by see by customer as external comment?

1 answer

0 votes
Bhanu KN
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 30, 2023

Hi @Anna Arczynska ,

Hope you are doing well :)

If your automation trigger is 'when commented', you can check if the initiator is a customer. Something like this:

Capture-1.PNG

Otherwise, you might have to use advanced compare conditions.

Something like: {{issue.comments.last.author.displayName}} belongs to <your default user group> (checking if the author is an internal user)

Let me know if this helps. 

Regards,

Bhanu

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events