How to check if added comment was internal or external - automation

[Anna Arczynska]

Hi all,

Is there a way to check, during automation, if last comment added by Jira agent, was added as internal comment or can by see by customer as external comment?

[Bhanu KN]

Hi @Anna Arczynska ,

Hope you are doing well :)

If your automation trigger is 'when commented', you can check if the initiator is a customer. Something like this:

Otherwise, you might have to use advanced compare conditions.

Something like: {{issue.comments.last.author.displayName}} belongs to <your default user group> (checking if the author is an internal user)

Let me know if this helps. 

Regards,

Bhanu