Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change SLA notification start/target time

Hi all,

I am currently using jira server (7.12 version) and Time to SLA plugin (7.5.0). I glad to know how I can change time zone in notification mail related  with $slaStartDate and $slaTargetDate . SLA automatically catch the time from jira instance even if the user in another time zone, therefore he/she receive the wrong notification mail. There are any method to make changes in above mentioned dynamic parameters or no ? 

Broadly speaking SLA works very strangely. In SLA panel time appear based on operation system time (and not matter in which time zone are jira user), but notification time SLA catch from jira system... Why ?? 

In my opinion for that purpose exist SLA calendar with time zone settings and due to time zone SLA can send notification content with correct time and date. SLA are using calendar only for determine when he should start, stop and in which days.

 

I am want to know other opinions and solutions about above mentioned problem.

Thanks in advance,

 

 

1 answer

Hi Alik,

I'm from Time to SLA support.

Is there any chance to upgrade the plugin to the latest version? We've released many improvements since your version. It'd be more productive to go forward after the upgrade.

You're welcome to open a support request in our customer portal here: https://jira.snapbytes.com/servicedesk/customer/portal/2

Have a nice day.

Gökçe

Hi @Gokce Gursel _Snapbytes_ ,

Thanks for answer, but unfortunately we can't upgrade SLA now. There are any methods to perform with currently version ?

Regards,

Alik

I think that possible with $datetool parameter, but as I understand to perform that I need to know some tricks in java.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

203 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you