Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change Automation service limits

Hi there!

We're using an Automation for JIRA and our instance has about 90 automation rules. Yesterday we updated our JIRA and an Automation plugin too and now we're having trouble with allowed service limits.


Almost every rule throws that error like THROTTLED - and the link in "show more" leads to "Automation for JIRA service limits" page.

Is there a way to change this limits or just turn them off?

1 answer

0 votes
Nick Menere Community Leader Jun 28, 2017

Hi John,


Sorry that you hit these limits straight away. We have been using these limits in the paid version for a while now and they typically have been fine.

 Since upgrading the free version we are seeing a lot more customes hitting these limits. We will be adding a config page to allow admins to tune these.

In the mean time you can set the config options via REST as per the instructions at:

Setting service limits

The message in the log should tell you what limits you are hitting.

If you are having trouble tunning these simply create a ticket at:





Thanks Nick!
Yesterday we've not seen that instruction.
And now we're tuning limits - and it seems to be fine so thanks for your answer.

P.S. And sorry for my bad english.

Nick Menere Community Leader Jun 28, 2017

No problem!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

🤺 Atlympic Event: Partnerships

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

108 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you