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How to add/link a Tempo account to a Jira Service Management ticket?

Hey there :)

We are currently setting up our first JIRA Service Management Project.

To track service hours we usually use a monthly account in JIRA for each of our customers.

I already linked 2 accounts to the JSM Project and set one as default. Unfortunately the "Account" field won't show up inside the tickets. Furthermore I dont' see the "Account" field inside the "Fields" tab in the JSM project settings.

Am I missing something? How can I add the Account field to the service tickets? 

Looking forward to your helpful advice :)

1 answer

Hi Chris,

Please refer to the document below on how to setup Tempo Accounts in Jira projects:

https://tempo-io.atlassian.net/wiki/spaces/KB/pages/1085046794/Tempo+Accounts+-+how+to+connect+worklogs+to+an+Account?src=search

If above does not resolve your issue, please do not hesitate to open a case in our support portal https://tempo-io.atlassian.net/servicedesk/customer/portal/6 with your configuration so we can further assist you.

 

Best regards,

Chih

Tempo Support

Hi Chih,

thanks for the quick help!

Your link led me to this, which might be (part of) the solution: Adding the Account Field to the Jira Issue View - Tempo Cloud - Tempo Help Center - Tempo Confluence (atlassian.net)

I'm wondering if there are special screens to be added when using JIRA Service Management (as in JIRA the account field is already showing...).

Will forward this to our JIRA admin for further investigation and otherwise come back at your service desk.

 

Thanks a lot,

Chris

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