We are looking for a new service management system and JIRA is looking very interesting.
One of the remaining answers about JIRA is if it exists any function for anonymize personal data from agents and customers after they no longer are relevant. That also applies to tickets. As you may have figured out this is to comply with GDPR.
Thank you in advance
Hi @Olof Nysten,
You can find a fairly elaborate article describing the scenario on this page.
For reasons of completeness, the article describes the functionality on the server/data center platform and is currently not yet available on Cloud afaik.
Given the significance of the GDPR regulations and the scenarios already being in place in the on prem offerings, I would expect this to come to Cloud as well. A recommended source to read more about what Atlassian is doing around privacy and security, definitely also check out atlassian.com/trust - where you can read more about everything that is in place already and what is coming.
Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events