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How does Jira count Automation rules executions

Hi to all,
I have to develop some automation rules with new Automation for Jira integrated in Cloud, but I think it's not so clear the way how Jira counts the rules executions.

So, I try to do an example to understand.
Imagine I have a Premium instance with 1000+ users. 

Here: I read for global and multiproject automations (my goal) a limit of 1,000 executions per user per month (combined).

If I have 5 global rules in average it works only 200 times per rule per user?
If so, it's a very low low limit...


There's no way to have unlimited executions?

1 answer

Hello @Gabriele Caprio

Thank you for reaching out.

The global Automation rule is counted every time its trigger is achieved, which is the first step of any automation. You are correct to say that:

- If you 10 users

- You will have a total of 10000 rule executions per month (in the Premium plan of Jira Software/Service desk)

Some details that must be considered in the scenario above:

1 - The number of rules does not really matters, but only the number of executions which that rules will be triggered per month.

2 - The number above is related only to Global Rules. That being said, only the rules involving multiple projects will be counted in that number. Rules that are implemented only inside a single project are unlimited.

3 - That number is not enforced, however, it might cause performance issues depending on what actions each automation rule will be implementing.

That being said, we can absolutely check and consider your personal scenario if you need a higher number of automation rules with our internal team, however, we don't have a plan that allows that kind of scenario today.

Considering those three topics mentioned above, can you please provide us if you would still need more than 1000 global rules to implement your current environment?

Let us know if you have any questions.

Hi @Petter Gonçalves ,

first of all, thank you for your support. I really appreciate it.

I understand this scenario and I'm trying to find a solution with my customer without any global limit changes, considering your suggestions.

For now, that's all.


You are welcome @Gabriele Caprio

Let us know if your customer has any other concerns or questions about that.

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