I am wondering how certain Notifications like 'Work Started on Issue' and 'Work Stopped on Issue' translate to the transitions of workflows like 'Assigned', 'In Progress',...
Because I'm having a hard time figuring out, which Issue Event Template Sets in JEMH correspond to which actions our Support Workflow.
By default, only the Generic Event is strictly related to a workflow transition.
The doc is not very explicit on what constitutes a Work Started or Work Stopped event. As far as I can tell, these are never mapped by default when you create a transition. If you'd like to use them for specific transitions (like the default JIRA workflow does between "Open" and "Assigned"), you'll need to replace the Generic event with the Work Started event in the transition's post-functions.
In short, these are optional events that are mapped on the default workflow on selected transitions.
What is driving the workflow transition? If you create custom events, your workflows can fire custom events that you can react to in JEMH. As answer below, Generic events aren't in themselves useful to JEMH.
Changes to an issue that update fields result in an ISSUE_UPDATED, changes driven by JEMH usually add comments, and can update fields, so are usually ISSUE_UPDATED, however, the most recent JEMH 1.7.x release allows you to map 'any' event with a comment to be a given event, eg ISSUE_UPDATED. to reduce custom template needs, only useful in some situs
What version of JEMH are you on (JEMH 1.7.x does things a little differently that means ISSUE_CREATED can be used, mostly, for create notifications instead of the historical custom event - limitations apply).
A picture is worth a thousand words, especially when you're trying to find relationships and understand your data. Here, Dashboards play a vital role in gaining insights from a variety of dat...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events