On the service desk create form, I have an issue picker field. In this field, I enter an existing issue. From that issue I can default populate text and date fields in the Service Desk form successfully. Now I want to populate select list (single fields) and user picker fields in the Service Desk form using values in these type fields from the Issue I enter in the Issue Picker field.
For example, assume
ISSUE-1 has two fields; a) Approver (user picker field) and b) Fruit (select list field). These fields are populated with "Joe Blow" and "Apple" respectively.
ISSUE-2 has the same fields populated with "Jane Doe" and "Banana"
On the Service Desk form, when I enter Issue-2 in my Issue Picker field, I want the Approver and Fruit fields on the new issue I am creating to be defaulted with "Jane Doe" and "Bananas".
I want to do these on the form, not in a post-function so that the user can see what was selected on the earlier issue, and update them to different values if required.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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