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I have an automation rule that I want to update the assignee of a ticket to update based on what another custom field is upon ticket creation.
Basically, I want to:
When issue created, create lookup table, key is value in custom field and value is assignee, edit assignee to value based on ticket's custom field value.
Hi @Makai Baker
It depends on your custom field type - the rule below works with a select list.
A few notes...
Let us know if this works!