How do I set up an automation rule in Jira to "Resolve" an issue two weeks after creation?

[Lyndsay Bird]

I need to know how to build an automation rule where the following things apply:

1. Applicable to a certain Component
2. Starts when the issue is assigned to a user (not unassigned)
3. "Resolves" the ticket with the "Resolution" set, 2 weeks (14 days) after the rule starts AND the Status is in "To Do" OR unchanged

I've tried to do this by myself, but I can't seem to find the right actions.

Thanks

[Jehan Bhathena · Accepted solution]

Hello @Lyndsay Bird ,

I understood the first 2 points that you mentioned, but I'm a little confused about the third point. You want to RESOLVE issues that have been sitting idle for the last 2 weeks? Or issues that are in To-Do and not resolved in the last 2 weeks?

Also, would this fit your use case :

* Condition: STATUS = TO-DO AND UPDATED >= -2w

* Action: TRANSITION ticket to "RESOLVED"

[Lyndsay Bird]

Thank you, Jehan.

Yes, I want to RESOLVE issues that have been sitting in To-Do and not resolved in the last 2 weeks SINCE it was assigned. 

Would you know what I should add to ensure it's on a certain Component? We have multiple Components in the project but only need the rule for one of them.

Thanks,

[Jehan Bhathena]

Hello again,

Want to clarify on a point, If a ticket is sitting in To-Do the resolution by-default is going to be unresolved, so are you looking for tickets in To-Do and not updated for 2 weeks after they have been assigned?

Also, adding the component to the condition is fairly simple, we can use that in the Condition value as it is :-)

[Jehan Bhathena]

Hi @Lyndsay Bird ,

Try this rule and see if it works

This rule will shortlist issues that are in TO-DO for the last 2 weeks, with a certain component.

"Action" transitions all the tickets found to DONE in my example, can be changed to a different one in your use case.

[Lyndsay Bird]

Thank you, @Jehan Bhathena

That rule worked for the status. What would the rule look like if we added the condition of having it transition to "RESOLVED" 2 weeks after it was assigned AND it's in the "To Do" status?

Thanks

[Jehan Bhathena]

Hi,

Glad to know the rule worked for you, for the last query you had perhaps this will help:

NOT status CHANGED TO "Resolved"