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How do I resolve a Service Desk issue when the linked issue is resolved?

This seems like a pretty basic use case, but I can't seem to figure it out. 


We are using Service Desk to receive requests. Those requests then trigger child issues to various other Jira projects. Once a child issue is resolved, I would like to close the issue in Service Desk. Is there an automation that looks for the status of a linked issue to resolve the issue in the Service Desk project?

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Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 24, 2022

Yes, this can be done using automation. Your rule would look something like this:

Screen Shot 2022-02-24 at 12.39.47 PM.png

In this example, when a change request is completed, resolve any linked service requests.

Thank you! I will give that a try

Like Mikael Sandberg likes this

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