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How do I resolve a Service Desk issue when the linked issue is resolved?

This seems like a pretty basic use case, but I can't seem to figure it out. 


We are using Service Desk to receive requests. Those requests then trigger child issues to various other Jira projects. Once a child issue is resolved, I would like to close the issue in Service Desk. Is there an automation that looks for the status of a linked issue to resolve the issue in the Service Desk project?

1 answer

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Mikael Sandberg Community Leader Feb 24, 2022

Yes, this can be done using automation. Your rule would look something like this:

Screen Shot 2022-02-24 at 12.39.47 PM.png

In this example, when a change request is completed, resolve any linked service requests.

Thank you! I will give that a try

Like Mikael Sandberg likes this

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