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How do I request vendor support for the JIRA Charting addon?

I am running JIRA Server 8.5.1 with the Charting Plugin version: 3.0.0

Every hour, I get errors in my catalina.out log files like these:

29-Apr-2020 20:59:31.848 SEVERE [http-nio-8081-exec-2 url:/rest/chartplug...einstatus/generate] com.sun.jersey.spi.container.ContainerResponse.mapException Exception mapper for Throwa
ble java.lang.NullPointerException threw a RuntimeException when attempting to obtain the response
29-Apr-2020 20:59:31.850 SEVERE [http-nio-8081-exec-2 url:/rest/chartplug...einstatus/generate] com.sun.jersey.spi.container.ContainerResponse.logException Mapped exception to response: 500 (Internal Server Error) java.text.ParseException: String, es-419, is not a valid language tag
at com.sun.jersey.server.impl.model.HttpHelper.clientError(
at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(
at com.sun.jersey.server.impl.VariantSelector.selectVariant(
at com.sun.jersey.spi.container.ContainerRequest.selectVariant(

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