It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I make the company appear when a customer opens an issue??

Lara López García Dec 07, 2017

I do not understand when I have already created my contacts and companies when a person from that company creates an issue why the company does not appear in the issue?

Or I am missing something? I have alredy users and companyes synced but it does not seem to relate them.

1 answer

0 votes
Maarten Arts Feb 09, 2018

Hi Lara,

My apologies for the late reply. It looks like we're having issues with our email notifications on the community. I noticed your question just now.

To make sure companies and contacts are automatically linked when they create an issue, you need to enable the Automatically link issues feature in Atlas CRM. You can ask your admin to enable this functionality in the Atlas CRM configuration.

We have written about this feature and its configuration in our documentation here: https://www.atlascrm.io/documentation/advanced-automatically-link-issues.html

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Marketplace Apps & Integrations

Demo Den Ep. 4: Continuous Integration with CircleCI & Jira Software

Get ready! Demo Den Episode 4 is coming your way on Tuesday, May 28, 2018 with a Continuous Integration and Delivery special demo. CircleCI Director of Solutions Engineering, Eddie Webb will show us ...

132 views 0 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you