Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I dynamically generate a customer portal issue link?

Greetings,

I'm using ScriptRunner to create a custom email based on a transition postfunction. 

In the email, I want to generate the URL for the Service Desk customer portal URL for the issue. For example, I want to dynamically generate: http://jira.XXXXX.com/servicedesk/customer/portal/5/SSD-667

When I append ${issue.key} to the end of the above (ending with portal/5/). I recevie an error when trying to access it from the email. 

How can I discern (via ScriptRunner Groovy script) what numeric value needs to come aftrer /portal/? 

2 answers

Hi Fred, 

In order to get the portal id via the service desk api use the below script

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

@PluginModule
ServiceDeskManager serviceDeskManager

def project = ComponentAccessor.getProjectManager().getProjectByCurrentKey("TB")
def portalId = serviceDeskManager.getServiceDeskForProject(project).right().get().id

Let me know if this does the trick.

regards Thanos

Thanos,

Thanks for the reply. When I paste your submission into the "Condition and Configuration" script window for the Custom Email page, I get the following error on line 12 (last line of your submission): 

[Static type checking] - no such property: id for class: R @ line 12, column 16. 

This works with JSD 4.5.5

import com.atlassian.servicedesk.api.ServiceDeskManager
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

@PluginModule
ServiceDeskManager serviceDeskManager

def project = issue.getProjectObject()
def portalId = serviceDeskManager.getServiceDeskForProject(project).getId()

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

723 views 7 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you