Greetings,
I'm using ScriptRunner to create a custom email based on a transition postfunction.
In the email, I want to generate the URL for the Service Desk customer portal URL for the issue. For example, I want to dynamically generate: http://jira.XXXXX.com/servicedesk/customer/portal/5/SSD-667
When I append ${issue.key} to the end of the above (ending with portal/5/). I recevie an error when trying to access it from the email.
How can I discern (via ScriptRunner Groovy script) what numeric value needs to come aftrer /portal/?
Hi Fred,
In order to get the portal id via the service desk api use the below script
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.servicedesk.api.ServiceDeskManager import com.onresolve.scriptrunner.runner.customisers.PluginModule import com.onresolve.scriptrunner.runner.customisers.WithPlugin @WithPlugin("com.atlassian.servicedesk") @PluginModule ServiceDeskManager serviceDeskManager def project = ComponentAccessor.getProjectManager().getProjectByCurrentKey("TB") def portalId = serviceDeskManager.getServiceDeskForProject(project).right().get().id
Let me know if this does the trick.
regards Thanos
Thanos,
Thanks for the reply. When I paste your submission into the "Condition and Configuration" script window for the Custom Email page, I get the following error on line 12 (last line of your submission):
[Static type checking] - no such property: id for class: R @ line 12, column 16.
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This works with JSD 4.5.5
import com.atlassian.servicedesk.api.ServiceDeskManager
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
@WithPlugin("com.atlassian.servicedesk")
@PluginModule
ServiceDeskManager serviceDeskManager
def project = issue.getProjectObject()
def portalId = serviceDeskManager.getServiceDeskForProject(project).getId()
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