How do I copy comments to a cloned issue created in another project?

[cristhian.diaz]

Hi community,

I need to set up a rule to copy comments made from an issue in certain project to a cloned one in another project. I have tried many resources I have found but nothing have worked yet. Does it needs to be created as a global rule?

[Thibaut Subra _Elements_]

Hi @cristhian.diaz 

If you don't mind using third party app, I'm sure our Copy & Sync application will help you do that.

Basically, our app allows you to copy and synchronize issues with part or all fields, comments, attachments and so on. In your case you can copy and synchronize comments from one issue to another (event in different projects).

If you're willing to give more information about your use case, I'd be glad to help!

Regards

[Fernando Eugênio da Silva]

@cristhian.diaz 

To do this, you need to have these issues from different projects associated by some kind of link (linked issues field). If you already have that link, try something like this:

Trigger > Issue commented

Branch > Select the option "Branch rule / related issues"
Then select the option: Linked Issues > Select the types of links you are using to link these issues between the two projects. In 'Rule restricted to projects' make sure to put both projects, this needs to be a global rule

Still inside the Branch, add an Action > Comment Issue
Inside the issue comment field, use the following variables to copy the comments:

Comment: {{triggerIssue.comment.last.body}}

Comment author: {{triggerIssue.comment.last.author.displayName}}

Regards,

Fernando

[cristhian.diaz]

Yes, indeed the two issues are linked. I'll tried what you suggest and let you know. Thanks!!