Hi @Tim Cox,
welcome to the Atlassian Community.
I'm sorry to hear that you have problems sync'ing your epics to the cloud. In general, Backbone is able to do that - so there's no general blocker.
I'm part of the team behind Backbone Issue Sync and would ask you to file a support ticket to us via email@example.com. In order to have a quick investigation, please create a Backbone support.zip from the troubleshooting section and also tell us if the project you're using on Jira Cloud is a next-gen project or not.
And then I'm hoping we can speedily resolve your problem.
I have submitted zip fril to firstname.lastname@example.org momentarily. Pls let me know what else is needed. I would be happy to set up a zoom call and show you live what is happening. I think this will be a simple fix for someone who knows how to use Backbone. I suspect we are doing something very basic wrong.
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