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How can we end SLA when ticket gets assigned to a person through Time To SLA Plugin

I want to End my SLA when a user clicks on assign to me button and assigns the ticket to himself.

We were using Vertygo SLA plugin for this purpose earlier. How can we implement this using Time to SLA Plugin.


Thanks in Advance!

1 answer

I don't konw about Vertygo SLA plugin but Atlassian has a service desk plugin in that you can handle the SLA very well

Thanks @Sachin Dhamale for replying, but our instance is using Time to SLA plugin in various projects, so need to implement functionalities through this plugin only.


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