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How can i detect if the issue created by the customer is his first issue?

I have a JIRA Service Desk project (Cloud)

I need to find out if the issue created by the customer is his first one or not through automation.

Based on this (Yes/No) , i have to perform other tasks.

Kindly help

3 answers

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Answer accepted
Hana Kučerová Community Leader Dec 17, 2020

Hi @Sijo Joseph ,

one idea, but I feel it's not very good solution and probably there will be better one. Please be aware I didn't test it, but it seems to me it could work.

You could try to use "Lookup issues" action and find out, it there are any other issues with the same reporter, something like

reporter = {{reporter.accountId}}

Then use 


for the determination. Or create variable using this smart value.

@Hana Kučerová :- thanks for the help it worked for me

@Hana Kučerová  :- thanks for the update.

could you explain the second part post the first step, is it a IF Else Block?

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