How can i automate issue to close when it stays in a status "waiting for reporter" for long

[stephen_abiero]

How can I automate an issue to close automatically if it stays in "waiting for reporter" status for more than 3 days?

[John Funk · Accepted solution]

Hi Stephen - Welcome to the Atlassian Community!

You can use a Scheduled trigger to do that. Have it run every 1 days.

The JQL will look something like: project = ABC and status changed to "waiting for reporter" after -3d

Then add a New action to Transition issue to Done or Closed or whatever the status is. 

[stephen_abiero]

@John Funk it actually worked. Thank you

[John Funk]

Great! Glad I could help. 

[David Escobar]

what about for an specific issue, under a request type, but its an automate issue created by one of our devices, and I only need to automized the closing of this issue, not all issues?

[John Funk]

Hi David - Welcome to the Atlassian Community!

First, can you open this as a new question under a new post? That way more people will see it and not just the people on this thread. Thanks!