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I'm trying to set up automation rules in Insight that create a Jira service desk ticket when an object is updated.
But I need updates made by some users to be excluded, tickets shouldn't be created when they update an object. How can I use IQL to filter out certain users?
You can't do that with IQL.
IQL only interacts with object attributes. It doesn't have any functions to get values from the Change History.
You would have to somehow store the "last updated by" user as a separate attribute and update that attribute each time an object changes. Then you can use the IQL to exclude that.
This would require a groovy script automation action.
But if you are scripting an automation action, then might as well go straight to your business requirement and encode both the user lookup and the ticket creation.