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How can I track how long an epic/issue has been created but unassigned? Edited

I have an automation that triggers an email when someone is assigned to an Epic. However, sometimes people create an Epic and don't immediately assign it. I would like to know how many days an Epic has been unassigned. 

I don't want to require the Reporter to immediately assign the epic. We don't want any roadblocks to people putting their work into Jira since we want to encourage adoption.

I prefer to simply track the number of days an Epic has been unassigned since creation. Ideally, I would display the unassigned Epics in a filtered dashboard gadget in descending order by # of days unassigned. This will enable me to follow up with the Reporter about getting the Epic assigned.

Can someone advise on best practices or maybe an alternate solution? I'm fairly new to Jira. 

3 answers

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1 vote
Answer accepted
John Funk Community Leader May 26, 2021

Hi Stephen - Welcome to the Atlassian Community!

I would create a new custom field of Date Picker type. 

Then I would create an Automation For Jira rule that populates the new custom field with the value of Now when an issue is assigned for the first time. This would be a condition where the Assignee was updated/changed and the assignee was empty. 

Hey John, thanks for your answer. I think what I'm looking for is slightly different. Basically, I want to count how many days it takes for an Epic to get an Assignee. So, for instance, if the custom field equals "47", it means the Epic has had no Assignee for 47 days. The count would start on the day the Epic is created. 

John Funk Community Leader May 27, 2021

Correct - that's what I have in my suggestion.

Hi @Stephen Poole ,

For your purpose Issue History Collector add-on can be helpful. It's available for all hosting options and provides ability to show issue duration by assignees (incl. Unassigned) and/or statuses. Project reports enable you to keep track on time spent by user (incl. Unassigned issue) .

Feel free to reach out support team if you need further information.

Hi @Stephen Poole ,

As an alternative, you can try Status Time app developed by our team. By default it provides reports on how much time passed in each status. However, it can also report on assignee duration.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "Unassigned" time of an issue opened on Friday at 5 PM and assigned to a user on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like average/sum reports(eg. average unassigned time per project). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

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