How can I reset(delete the current value) of a tranistion count/caller field?

[Christian Gramalla]

Hi

during the work on an issue I keep track on the last caller of a certain transition (e.g. approval) for audit purposes. But some days the issues is closed and archived. It is possible to "re-open" an archived isseu, modify it and start work on it from scrath. But in this case all "Transition count/caller fields" must be reseted.

I tried to do it with post functions:

- "Clear field value": does not generate any error but it does not do anything

- "Update issue custon field": generate an error.

I do not see any other simple means to achive my goal. Do you know any?

How can I fix this problem?

[Christian Gramalla]

Thanks guys

[David Fischer]

Hi,

Nick is absolutely right, calculated fields are read-only, so you must instead create a user picker custom field to hold the transition caller, and a number custom field to hold the transition count.
Then you can use the Set Field Value post-function from the JMWE add-on to set the transition caller field during the transition, and the Increase Field Value post-function from the same add-on to increase the counter.
Finally, you can use the Clear Field Value post-function to clear both fields when reopening the issue.
David

[Nic Brough -Adaptavist-]

The field type you have there is read-only, calculated from the historical data on the issue.  You can't change it.

To meet your requirements, you'll need some (very simple) code.

• Create a new field for the transistion count, selecting a standard number field.
• Do not place this on any screens other than "view"
• Find/write code that will add 1 to the value every time your countable transition is used
• "Clear field value" will now work, as it's acting on a writeable field