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How can I prompt the Assignee to update a field before the issue is transitioned between two status?

Requirement:
One mandatory field needs to be updated before the assignee transitions the status from Open to Pending. Can we create a modal prompt using Project Automation or are there other solutions?

2 answers

Hi @Naveen Varghese ,

You will need to create a transition screen with that field on it AND on your workflow set a validation rule on the transition to make that field mandatory

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-validators-for-classic-projects/

0 votes
John Funk Community Leader Jan 04, 2021

Hi Naveen - Welcome to the Atlassian Community!

You can add a Validator to the transition from the Open status to the Pending status. 

Use the Field has been modified Validator.

You can also add a Field Required validator if you just want to make sure the field has a value.

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