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How can I access a custom User Properties via Automation for JIRA?


Hello fellow Codebarrel users,

I have an issue trying to access the custom user key / value that i've added to User Properties in JIRA.

I have a key called <slackId> and the value (@someSlackName), but unable to access this value from the Automation for JIRA tool.

I have researched all the possible solutions mentioned here:

and here:

But could not get it to work.

https://<My JIRA Cloud> -> would give me a 404 message

      The way you set the properties:

  1. Go to JIRA user management, choose the user you want.
  2. On the reset password button, have a drop down list with 2 options, View JIRA project roles and Edit JIRA properties.
  3. Select the second option and add the values and keys you want.


I have also seen the following post:

The user properties that can be set via the user profile page and the user properties exposed in the JIRA REST API are actually two completely different storage mechanisms, which explains why user properties set from EditUserProperties.jspa are not returned when you call the REST API.


Any help will be greatly appreciated.




1 answer

1 vote
Nick Menere
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Aug 06, 2017

Aleks is spot on. The properties set through the UI are considered a legacy feature.

In Server these can be accessed via:



Unfortunately Jira deosn't expose these via REST so we can't access them in Cloud.


The new way to do this is to set the User entity property. The best docs to follow are:


This is the curl command you would use:

curl -X PUT -H "Content-type: application/json" https://<My JIRA Cloud> -d '"<the slack id"'


(You will need to ensure that you authenticate the request)

You can also store JSON objects if you need more rich information stored.


You can the access it via:



There is also an add-on provided by Atlassian labs that allows you edit the entity properties in the UI -


Hope this helps.




Thank you Nick, your answer really helped me to find the solution.

Much appreciated.


Mykenna Cepek
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2021

As of today, the Entity Property Tool mentioned above does not work for accessing User Entity data in Jira Cloud.

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