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I have created both a form and an automation for a specific task to run but am trying to see how the form that I've created will show in the automated service "task/ticket" within the JSM portal. I see that I can add the form once the "task/ticket" is created (and I can confirm the automation is set correctly) but I am having trouble trying to figure out how to set it so that only the form I created shows within the ticket and without me having to search and add it that way. Is it possible? If so, could someone tell me how I'd go about doing this? The form is not external facing.
Are you looking to replace the standard request form in the JSM Portal, with your custom Form? So a customer would fill that in instead?
^ If not, can you clarify...