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Hi, can I use SLA notifier for notify several times before the SLA?

Halil Halil Feb 11, 2016
 

5 answers

1 accepted

0 votes
Answer accepted
Tuncay Senturk Community Leader Feb 11, 2016

Hi Halil

At the moment you can only have one notification. 

Tuncay

 

 

 

 

 

0 votes
Halil Halil Feb 11, 2016

Thank you for the fast answer!

I hope in the future updates you will implement multiple notifications smile it will be very useful.

Tuncay Senturk Community Leader Apr 17, 2016

Hi again Halil

Multiple notifier option is almost ready. 

0 votes
Vijay Sridhar Mar 09, 2016

TIME to SLA

we are using TIME to SLA Plugin with Jira 7.0.9 & we require to have notification of each Incident ticket to get notified based on the hierarchy  with 25% ,50% , 75% & 90% before SLA Breaches ?

Is there any way to achieve multiple SLA notification before the SLA breach using TTS?

 

Regards

Vijay

Tuncay Senturk Community Leader Mar 09, 2016

Hi Vijay,

At the moment you can not have several notifications for a single SLA but we have plans to do so.

Regards

Tuncay

0 votes
Gregory Ananev Mar 14, 2019

Hi colleagues,

Has this feature been implemented? We're using Time To SLA v.7.6.0 and can observe that multiple sla notifiers (for example  4h before the SLA target date, 1h, before, 10 mins after) dont work as expected -- only first notification (4h before) was sent.

0 votes
Tuncay Senturk Community Leader Mar 14, 2019

Hello 

Multiple SLA notifiers shoyld work as expected. You can define as many notifier (both before and after target dates) as you want.

If you feel there is a problem, please raise a support ticket and the support team would fix it ASAP.

Tuncay

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