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Hi, I want to know if it is possible to create an automation that when I create a specific issue, it

Hi, I want to know if it is possible to create an automation that when I create a specific issue, it will automatically create a "ticket" in a jira service management

1 answer

1 vote
Alexis Robert Community Leader Feb 11, 2021

Hi @Yoav Friedman , 

 

this is possible with Automation, you can create a rule like this : 

 

Screenshot 2021-02-11 at 14.42.16.png

 

This way, the automation will create a ticket in my Service Management project (in my screenshot, "ITSM project"). You can then add some conditions if you want.

 

Let me know if this helps, 

 

--Alexis

Is there a way to link the newly created issues to the original issues?

Alexis Robert Community Leader Feb 11, 2021

Hi @Paula Manildi , 

 

yes you can add to the Create Issue action the "Linked Issues" field : 

 

Screenshot 2021-02-11 at 18.12.45.png

 

Let me know if this helps, 

 

--Alexis

Like Yoav Friedman likes this

Yes - helpful. When I first choose Linked issues, I didn't see the other options.

Like Yoav Friedman likes this

Hi @Alexis Robert 
I wanted to ask about "Linked Issues" in Jira Cloud.
What does it mean if an issue is "Blocked by" other issue.
When I do that it appears in the issue but it doesn't really block anything.

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