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I searched for informations about integration, and I found this tool, by Atlassian marketplace, ZigiOps, to realize that. In the section dedicated to requirements (https://docs.zigiwave.com/zigiops/3x/integrate/available-templates/jira-tasks-remedy-incidents) I read that I must use a "Integration user", but what is it? Is it a Jira administrator? Has this role special privileges or permissions? If not, what kind of Jira user is that?
Thanks a lot