Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Herzum Approval app breaks board's Control Chart report
Hello Community!
My company has faced with critical problem for us.
When issue enter a status with approval(with Herzum Approval app), the Control Chart board's report breaks down.
It shows extremely unnormal time in "column/status"... Up to "5,363w 6d 12hmax time"...
We checked on all projects and the picture is similar...
Can somebody check it out?
- Jira Software Server 8.13.1
- Herzum Approval app 4.43.3
1 answer
1 accepted
Hi Alexander,
Thank you for reporting this issue.
I answered you on the ticket you submitted in our Help Desk.
I'm answering here too, because I hope that my answer can help other users that may encounter the same issue.
The cause of this issue stays in the current setting of the Automatic Workflow Transition Global Setting, You have this setting set on 'Forced Automatic Transition'.
It causes that the Jira history doesn't collect the transition event:
In order to fix this issue you need to enable the Responsive Automatic Transition:
Unfortunately this change will not be able to fix the problem on older issues.
I'm sorry for that.
Best Regards,
Antonella Capalbo
Herzum Approval for Jira On-Premises Product Owner
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.