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Help on Workflow

Hi All,

Need your help on below scenarios

1. How to change the Jira ticket status based on condition ( Say for eg : if Jira ticket has attachment it is moved to next status)

2. User can change the jira ticket status to approve / Reject only it has at least one comment


1 answer

0 votes
Jacob Vu
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 15, 2021

Hi @Tamilarasan

  1. You could create an automation so if something is done in an issue, it triggers an automation to move the ticket
    1. I don't think this is a great idea since ANY attachment that's not relevant could move your issue over and you don't know if something is actually being worked on
  2. You can add a condition to workflows so that issues need to have at least one comment before you can approve/reject.
    1. You can also make it so that when someone approves/rejects, they need to provide a comment explaining why it was rejected.


Hi Jacob,

Could you please any sample script to change the status using script runner


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