Help me with Big Picture

[Denisse Vigouroux]

Hello community, I have the Big Picture installed, but an error occurs and appears:

please help, I need to use it, thanks.

[Marcin Geb _SoftwarePlant_]

Hello Denisse,

it's embarrassing, looks like you were on Jira Cloud and it was a temporary outage; my first bet would be to check the status of the cloud here:

https://status.softwareplant.com/

Now, what if the cloud is healthy?

I'd reinstall BigPicture, if it's a trial version, and you have no data to lose.

As a last resort, I'd contact support@softwareplant.com.