Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HTML showing in custom email

Hi all, I have several post functions to send custom emails from workflows.

The problem I have is that some of the JIRA tickets are raised by email and as a result have HTML tags in them. 

When you include the description in a custom email it then picks these up and carries them forward but as tags as you can see below. htmltags.JPG As these are coming in as emails, we can't find a way to strip the footers out of the emails in the description meaning they look horrible when the Description is used as a field. Can anyone advise?

Thanks in advance,


1 answer

0 votes

Which post function (which app) are you using to shed the emails? In JMWE, for example, you can include a rendered version of the description field, which will replace wiki tags with real HTML. 

Hi. Apologies, I've been offline for sometime then forgot about this one.

I'm using ScriptRunner in a Script post-function to send the custom email. As I'm already paying for one plug-in, I can't justify purchasing another for just this reason alone. 

I'm including the Description in the email and, where that ticket was raised via email coming into the desk, it's including senders signatures hence the html.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

479 views 5 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you