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Getting Redirect Loop when trying to configure plugin.

I am unable to access the config for the Automated Log Work for JIRA plugin.

It is causing "This webpage has a redirect loop" every time it is clicked.

4 answers

1 accepted

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Answer accepted

Hi Kyle,

We have managed to reproduce and fix the problem. It affected JIRA admins without System Administration permission. 

The fix will be published in the next version (unknown release date yet) so please watch the add-on on the marketplace page to get notification:

In the meantime you can ask your JIRA system administrator to make necessary configuration changes in the plugin.

The issue is tracked here:

Thank you for the report! Gebsun

Thank you, we also came to this conclusion just the other day.

Hi Kyle, What is your JIRA version? Thanks, Gebsun

It is version v6.1.7.

Hi Kyle,

We cannot reproduce the problem. Is this self hosted JIRA?

There are two places where link to plugin configuration is listed:

  • "Automated Log Work" link in left horizontal navigation on Administration > Add-ons page and 
  • "Configure" button in plugin details section (again Administration > Add-ons page)

Can you please let us know which one do you click? Screenshot is preferred. 
Please also note the URL it directs to.


You question might have lead me to the issue causing the redirect. After looking at the URL I think there might be a permissions issue with my account. I will look into the issue and update if resolved.

The issue is fixed.

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