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File a Jira card when I get an email

Jayesh
Jayesh Feb 26, 2021

Dear Team,

I want to create a Jira card when I receive a specific mail.

How can we do that?

 

Thanks in advance

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John Funk
John Funk Community Leader Feb 26, 2021

Hi Jayesh - Take a look at this article to see if it helps you:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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Jayesh Mahajan
Jayesh Mahajan Feb 28, 2021

Dear John,

 

Thanks for the reply.

But, I want to create ticket when any specific message come like AWS retirement mail. So I can create ticket in Jira.

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John Funk
John Funk Community Leader Feb 28, 2021

How does the article not help you? Can you be more specific?

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Jayesh Mahajan
Jayesh Mahajan Mar 07, 2021

Dear John,

 

Sorry for the delay. I was on leave for 7days.

I got your point. This link is helpful.

but, I didn't find out the option to specify "Split Regex" in the custom handler.

Could you please help me with the same?

Thanks

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John Funk
John Funk Community Leader Mar 09, 2021

I am afraid that part is out of my league. Probably best to open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

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