It has been set up in my team's jira tasks that we can attach Figma links to showcase our design work. Ever since this week, the Figma preview is not showing on my screen.
I can attach the Figma link with no problem, but it's showing that I need to log in to my Figma account to see the preview. Every time I try to log in, a gateway would pop up for a second & then it disappears immediately. Keep in mind, this scenario is happening while I'm already logged in to my Figma desktop app, and I can also still click the "Open in Figma" button & open the file in browser with no problem.
Is this a bug? my co-worker can see the same figma file preview on her screen, but it's not showing for me. Help!
More than a year later and I can confirm the Issue still exists (MacBook Pro, latest Browsers: Chrome, Safari, Firefox doesn't even bother to show anything)
I can also confirm that the troubleshooting advices given on August 2020 don't work.
When inspecting the Jira page in Chrome I get this Info in the console:
Booting Figma JIRA integration for issueKey xxx
issue-panel.js:323 [test] FigmaAddon.destinationForURLOpen for invalid URLs passed
issue-panel.js:323 [test] FigmaAddon.destinationForURLOpen for file URLs passed
issue-panel.js:326 [test] FigmaAddon.destinationForURLOpen for proto URLs failed with error Remove URL parameters when opening in INSPECT mode since they may not apply to /file links
issue-panel.js:201 GET https://www.figma.com/file/xxx 404
PLease get this fixed.
Hello @Jessica Tan
Welcome to the Atlassian Community!
I believe that you must be logged to Figma directly in your browser to allow the app to get the login credentials and properly preview the files in your Jira. Additionally, it is possible that your browser is blocking the pop-up from Figma when you click to log in directly from the issue view.
Please, try the steps below to properly troubleshoot the problem:
Additionally, I added this question with the correct tags so the support team from Figma can also check and suggest any other steps to troubleshoot the issue.
Let us know if you have any questions.
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