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Field in JIRA not getting updated when object is created in salesforce

Edited

I created an object in salesforce with Name,Subject and priority.Whenever object is created in salesforce, Jira issue need to be created.

This is my field mapping.But whenever object is created in salesforce, issue is created in salesforce but priority field is not getting updated. Only Description and Summary fields are getting updated.

 

How to resolve this?

 

1 answer

1 accepted

Hi Sowmi,

This is my field mapping.But whenever object is created in salesforce, issue is created in salesforce but priority field is not getting updated. Only Description and Summary fields are getting updated.

A screenshot of the mapping configurations (Apps > Salesforce > Bindings > Mapping > Mappings) and the trigger used to automatically create Jira issues would be a great help for further troubleshooting. 

I'd also like to note that since it's possible to map values for fields like Priority (as described in step 3 in the documentation here) this can contribute to the issue you have.

Thanks, 

Yamam

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