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Exclude satisfaction survey for some Issue types


Is it possible to exclude the satisfaction survey for some Issue types?

I mean, I don´t want that the system notificaction sends the survey satisfaction to the client for some issue types when they are closed.


Thanks in advance.

1 answer

0 votes

You can't do that by default. There are plenty of addon in the marketplace which can send surveys based on workflows. I would try one of those pluginsand configure the workflow for each issue type accordingly.

Thanks Danyal. Any advice about an addon which works well?

I have had a decent experience with but i would recommend testing atleast 1 other alternatiive.

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