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Exclude satisfaction survey for some Issue types


Is it possible to exclude the satisfaction survey for some Issue types?

I mean, I don´t want that the system notificaction sends the survey satisfaction to the client for some issue types when they are closed.


Thanks in advance.

1 answer

0 votes
Danyal Iqbal Community Leader Feb 18, 2021

You can't do that by default. There are plenty of addon in the marketplace which can send surveys based on workflows. I would try one of those pluginsand configure the workflow for each issue type accordingly.

Thanks Danyal. Any advice about an addon which works well?

Danyal Iqbal Community Leader Mar 01, 2021

I have had a decent experience with but i would recommend testing atleast 1 other alternatiive.

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